Frequently Asked Questions
Curious about therapy?
Here are answers to your most common questions.
Whether you’re looking for online therapy in North Carolina or South Carolina, or in-person counseling in New Bern, NC, we want to make it easier to understand how therapy works and what to expect.
Therapy Sessions
What is the first session like?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
How soon can I start therapy after reaching out?
Most clients can schedule their first appointment within a few days to 2 weeks, depending on your availability and which therapist is the best fit for you.If your preferred therapist has a waitlist, we’ll add you and contact you when a spot opens.
How long does therapy last?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
What happens if I miss or need to cancel a session?
We ask that all sessions be canceled at least 24 hours in advance to avoid the $75 late cancellation or no-show fee. We understand that life happens, but if cancellations or no-shows become consistent, we may talk about barriers to therapy and re-arrange your schedule. In some cases, frequent missed sessions may lead to discharge so we can keep availability open for others who need care.
Is therapy confidential?
Yes. Everything you share in therapy is confidential, with very few legal exceptions (such as safety concerns). We use HIPAA-compliant systems to protect your privacy, including secure video sessions, secure messaging, and encrypted records. Many clients appreciate knowing that therapy is a safe place to be honest without fear of it leaving the room.
Do you offer evening appointments?
Yes. Some of our therapists offer evening appointments, and availability varies by provider. Let us know what works best for you and we’ll do our best to match you with the right therapist.
Who We Work With
What kinds of life transitions can therapy help with?
Our therapists support people through all kinds of changes: starting or finishing college, career transitions, moving, relationship changes, becoming a parent, health challenges, loss of a loved one, retirement, or any major shift that’s stirring up big feelings. If your life feels in flux, therapy can help.
Do you only see people with the issues you discuss on your website?
No. People come to therapy for a variety of reasons. Most of the time, it is never only one thing that needs to be addressed, as emotions and experiences are intertwined. For instance, if you feel anxious, there may be underlying depression as well. Feel free to reach out if you think Renewed Wellness Counseling might be a good fit!
Do you offer counseling for military, veterans, and first responders?
Yes. Many of our therapists specialize in supporting active-duty military members, veterans, first responders, and their families. We understand the unique stress, transitions, and trauma that come with service life. We provide online counseling throughout North and South Carolina, with in-person sessions available in New Bern, NC. Learn more about Military & Veteran Counseling
Do you provide counseling for chronic illness and invisible conditions?
Yes. We work with clients managing chronic illness, autoimmune conditions, and invisible health challenges such as Lyme disease, POTS, MS, and mold illness. Our therapists offer chronic illness counseling online in North and South Carolina, and in-person at our New Bern office. Learn more about Chronic Illness Counseling
Do you see college students and young adults?
Yes. We support college students and young adults adjusting to independence, academic stress, and the pressure to plan for the future. With online therapy, you can stay consistent whether you’re on campus or at home on break.
Do you provide postpartum and maternal mental health counseling?
Yes. Several of our therapists specialize in perinatal and postpartum mental health, including pregnancy support, postpartum depression, and the challenges of early motherhood. We provide maternal mental health counseling online in NC and SC, and in-person in New Bern, NC. Learn more about Maternal Mental Health Counseling
Insurance and Fees
Do you accept insurance?
Renewed Wellness Counseling is in-network with:
- Blue Cross Blue Shield
- Aetna (including the SHP)
- Optum/UnitedHealthcare
- Medcost
- Tricare (Authorized Non-Network Providers)
- Traditional Medicare
- VA Community Care
You can see the full list and further details on our Rates & Insurance page.
How does Tricare work with Renewed Wellness Counseling?
We are Authorized Non-Network Providers with Tricare. This means that Tricare considers an approved Provider, but not fully in network.
- For Tricare Prime, a referral from your Primary Care Manager (PCM) is required for services to be covered in full.
- Without a referral, sessions may fall under the Point of Service option, which includes a $300 deductible and cost-sharing of 50%.
- With Tricare Select, no referral is needed, and sessions are typically covered at 80% with you responsible for 20%, depending on your plan (Active vs Retiree).
We’re happy to walk you through this process so you know exactly what to expect.
Can I use an HSA or FSA card for therapy?
Yes. Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) allow you to use pre-tax dollars to pay for therapy. As long as your HSA or FSA is issued as a credit/debit card, we can process it through our secure Stripe payment system just like a regular card.
What if you’re not in-network with my insurance?
If we’re out of network, we’ll provide you with a Superbill to submit for possible reimbursement. In many cases, we can also submit out-of-network claims on your behalf to save you the extra step. Even if your plan doesn’t cover the full cost, many clients find partial reimbursement helpful.
Do you offer self-pay options?
Yes. Many clients prefer private pay. Current rates are listed on our Rates & Insurance page.
Online Therapy
How do I join my online therapy session?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
Is online therapy as effective as in-person counseling?
Yes! Research shows online counseling is just as effective for things like anxiety, depression, trauma, and stress. Many clients in North and South Carolina even find it more helpful because it’s easier to attend consistently.
Sometimes in-person is more appropriate, and if that’s the case, we’ll let you know and guide you to the best option.
Feel free to ask your counselor any questions about the therapy process!
What is online therapy?
Online therapy is counseling by secure video. You can meet with your online therapist from home, work, or anywhere private as long as you’re in North or South Carolina at the time of your session.
This means that you will have the freedom to travel for work, or for fun, without disrupting your treatment or compromising your progress.
📖 Blog: Why Online Therapy is Changing the Mental Health Landscape in NC and SC
Do you provide in-person therapy in New Bern, NC?
It depends on your needs. Some people come in with a specific goal and find a few sessions are enough. Others choose to continue therapy for months or even years as a way to manage stress, navigate ongoing challenges, or maintain emotional well-being. Together, you and your therapist will decide what feels most supportive for you.
What are the benefits of online therapy?
Accessibility
You don’t need to drive or take extra time off.
Flexible Scheduling
Fits into a busy schedule.
More Options
With online therapy, you have more choices of providers that meet your specific needs. No matter where you are in North Carolina or South Carolina, we can help find the best fit for you. That way, you can find someone who really “gets you.”
Unique Experience
This may sound crazy, but your online therapist learns a lot about you from your surroundings. Whether it be at work, in your car, or at your home. Your therapist may use some of these insights during the therapy process. Interruptions of pets, walking in nature…doing anything in real-time in your own space allows the therapist to see a glimpse inside your daily life.
Privacy
Online therapy is confidential and secure. Our video platform is encrypted and HIPAA compliant. With online therapy, there’s no need to worry about bumping into an old friend or colleague walking out of the office, or asking your boss for time off for an appointment. Online therapy can be as discrete as you’d like it to be.
Comforts
We work with a lot of people with chronic illnesses. As someone with chronic illness, you never know what you’ll feel like the next day or even later the same day. Online therapy allows you to attend appointments even if you aren’t feeling optimal. You can sit on the couch with a heating pad, slippers, and with your pet beside you. This is also true for busy professionals who just don’t have enough “me” time. We want therapy to be a comfortable and unintimidating experience!
What does online therapy require?
It’s easy. About 15 minutes before your session, you’ll get a secure video link by text and email. Just click the link to join. On a phone or tablet, you’ll need the free Telehealth by SimplePractice app; on a computer, you can join right in your browser.
📖 Blog: How Online Therapy Works: Breaking Down the Process for First-Timers
Do you prescribe medication via online therapy?
For your appointment, you’ll need a private place and a computer, tablet, or smartphone with a camera and high-speed internet. Your online therapist will provide you with access to secure video conferencing software free of charge. All you have to do is be on your device and logged on at the time of your appointment. Your interactions will be completely secure and confidential, as our teleconferencing software encrypts all forms of data, including video and audio.
How does online couples counseling work?
Each partner gets a secure video link before the session. You can log in from the same device or separately. As long as you’re both in North or South Carolina during the session, you’re good to go.
Therapists
What if I don’t feel like my therapist is the right fit?
That’s okay — the connection you have with your therapist is one of the most important parts of progress. If it doesn’t feel right, we’ll help you connect with another therapist on our team.
The connection you have with your therapist is the #1 indicator of progress, and something we take very seriously. That’s why we focus so much on fit, trust, and creating a space where you feel safe to be yourself.
We also hear from many people who’ve tried therapy before and felt it didn’t work. Sometimes it just wasn’t the right time or the right therapist. With the right fit, therapy can feel very different, and we’ll do everything we can to help you find that connection here.
How often will I meet with my therapist?
Most people meet weekly or every other week, but it depends on your needs and schedule. You and your therapist will decide together what feels right.
Therapy Approaches and Treatment
Can therapy help with burnout, stress, and work-life balance?
Absolutely. Many of our clients seek therapy for burnout, workplace stress, or feeling overwhelmed by competing responsibilities. Counseling helps you manage stress, set healthy boundaries, and restore balance. We provide online stress management counseling in North and South Carolina, with in-person options in New Bern. Learn more about Anxiety & Stress Counseling.
What treatment modalities do you use?
At Renewed Wellness, we tailor therapy to your needs using a variety of evidence-based approaches. Here’s a quick overview of the most common modalities we use and how they may help:
Cognitive Behavioral Therapy (CBT)
CBT helps you understand how your thoughts, feelings, and behaviors are connected. It’s often used to manage anxiety, depression, and stress by teaching you how to shift unhelpful patterns.
Dialectical Behavior Therapy (DBT)
DBT provides skills for managing intense emotions, improving relationships, and staying grounded during distress. It’s especially helpful for mood regulation, trauma recovery, and communication challenges.
Somatic-Based and Mindfulness Practices
These approaches reconnect you with your body and nervous system. Through breathwork, body awareness, and mindful movement, somatic practices help regulate emotions and support trauma healing.
Eye Movement Desensitization and Reprocessing (EMDR)
EMDR uses bilateral stimulation (like eye movements or tapping) to help your brain reprocess distressing memories. It’s a powerful tool for reducing the emotional charge of past trauma.
Brainspotting
Brainspotting is a brain-body therapy that uses eye position and focused attention to access and release stored emotional pain. It’s helpful for trauma, chronic stress, anxiety, and performance blocks.
Motivational Interviewing (MI)
MI is a collaborative, goal-oriented approach that helps you explore ambivalence and build motivation for change. It’s often used with substance use, behavior shifts, or lifestyle goals.
Solution-Focused Therapy
This short-term approach emphasizes your strengths and what’s already working. Instead of focusing heavily on the past, it helps you take small, practical steps toward the change you want.
Couples and Relationship Counseling
We support couples in rebuilding trust, improving communication, and deepening emotional connection. Whether you’re navigating conflict or just feeling distant, therapy can help you feel more supported and understood.
You don’t need to know anything about these approaches to get started – your therapist will guide you every step of the way and help you find what works best for you.
What will I gain from therapy?
- Awareness and Insight
- Implementing Coping Skills
- Change of Self-Defeating Behaviors/Habits
- Strengthening Self-Esteem and Greater Self-Acceptance
- Guidance in Finding Purpose
- Unconditional Support
- Better Expression, Communication, and Management of Emotions
- Fostering Self-Exploration and Self-Discovery
- Building Mindfulness Skills
What is Brainspotting? Does it work via online therapy?
Brainspotting is a brain-based processing method that uses the body’s natural ability to heal itself from overwhelming, traumatic, or stressful experiences that generate symptoms like anxiety, depression, and over-reactivity. And, yes! We can definitely work with this technique in online therapy sessions.
Often, Brainspotting allows your body to process associated memories and feelings more deeply and rapidly than traditional talk therapy. Have you ever noticed where your eyes rest when you’re thinking about a sad, painful, or even joyful memory? Science shows that our experiences and memories are stored in corresponding eye positions. Your Brainspotting practitioner will use specialized techniques to find the specific eye positions to help relieve unprocessed stressful experiences stored in your brain.
What is EMDR therapy?
EMDR (Eye Movement Desensitization and Reprocessing) is a trauma-focused therapy that helps people process distressing experiences. It uses guided eye movements or tapping to reduce the intensity of painful memories. EMDR therapy is widely used for PTSD, anxiety, and trauma recovery, and can be done effectively online for clients in North and South Carolina.
What is CBT for Insomnia (CBT-I)?
CBT-I is a specialized form of Cognitive Behavioral Therapy that helps improve sleep by changing unhelpful thoughts and habits. It’s proven to treat chronic insomnia by addressing racing thoughts, nighttime anxiety, and poor sleep routines. We provide CBT-I through online therapy in North Carolina and South Carolina.
What is Cognitive Processing Therapy (CPT)?
CPT is an evidence-based therapy that helps people reframe unhelpful beliefs related to trauma. It’s one of the most effective treatments for PTSD and trauma-related struggles, helping clients feel less controlled by past experiences and more present in their daily life. Our therapists provide CPT online across NC and SC, and in-person in New Bern.
Therapy Sessions
What is the first session like?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
How long does therapy last?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
What happens if I miss or need to cancel a session?
We ask that all sessions be canceled at least 24 hours in advance to avoid the $75 late cancellation or no-show fee. We understand that life happens, but if cancellations or no-shows become consistent, we may talk about barriers to therapy and re-arrange your schedule. In some cases, frequent missed sessions may lead to discharge so we can keep availability open for others who need care.
Is therapy confidential?
Yes. Everything you share in therapy is confidential, with very few legal exceptions (such as safety concerns). We use HIPAA-compliant systems to protect your privacy, including secure video sessions, secure messaging, and encrypted records. Many clients appreciate knowing that therapy is a safe place to be honest without fear of it leaving the room.
Do you offer evening appointments?
Yes. Some of our therapists offer evening appointments, and availability varies by provider. Let us know what works best for you and we’ll do our best to match you with the right therapist.
Online Therapy
How do I join my online therapy session?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
Is online therapy as effective as in-person counseling?
Yes! Research shows online counseling is just as effective for things like anxiety, depression, trauma, and stress. Many clients in North and South Carolina even find it more helpful because it’s easier to attend consistently.
Sometimes in-person is more appropriate, and if that’s the case, we’ll let you know and guide you to the best option.
Feel free to ask your counselor any questions about the therapy process!
What is online therapy?
Online therapy is counseling by secure video. You can meet with your online therapist from home, work, or anywhere private as long as you’re in North or South Carolina at the time of your session.
This means that you will have the freedom to travel for work, or for fun, without disrupting your treatment or compromising your progress.
📖 Blog: Why Online Therapy is Changing the Mental Health Landscape in NC and SC
Do you provide in-person therapy in New Bern, NC?
It depends on your needs. Some people come in with a specific goal and find a few sessions are enough. Others choose to continue therapy for months or even years as a way to manage stress, navigate ongoing challenges, or maintain emotional well-being. Together, you and your therapist will decide what feels most supportive for you.
What are the benefits of online therapy?
Accessibility
You don’t need to drive or take extra time off.
Flexible Scheduling
Fits into a busy schedule.
More Options
With online therapy, you have more choices of providers that meet your specific needs. No matter where you are in North Carolina or South Carolina, we can help find the best fit for you. That way, you can find someone who really “gets you.”
Unique Experience
This may sound crazy, but your online therapist learns a lot about you from your surroundings. Whether it be at work, in your car, or at your home. Your therapist may use some of these insights during the therapy process. Interruptions of pets, walking in nature…doing anything in real-time in your own space allows the therapist to see a glimpse inside your daily life.
Privacy
Online therapy is confidential and secure. Our video platform is encrypted and HIPAA compliant. With online therapy, there’s no need to worry about bumping into an old friend or colleague walking out of the office, or asking your boss for time off for an appointment. Online therapy can be as discrete as you’d like it to be.
Comforts
We work with a lot of people with chronic illnesses. As someone with chronic illness, you never know what you’ll feel like the next day or even later the same day. Online therapy allows you to attend appointments even if you aren’t feeling optimal. You can sit on the couch with a heating pad, slippers, and with your pet beside you. This is also true for busy professionals who just don’t have enough “me” time. We want therapy to be a comfortable and unintimidating experience!
What does online therapy require?
It’s easy. About 15 minutes before your session, you’ll get a secure video link by text and email. Just click the link to join. On a phone or tablet, you’ll need the free Telehealth by SimplePractice app; on a computer, you can join right in your browser.
📖 Blog: How Online Therapy Works: Breaking Down the Process for First-Timers
Do you prescribe medication via online therapy?
For your appointment, you’ll need a private place and a computer, tablet, or smartphone with a camera and high-speed internet. Your online therapist will provide you with access to secure video conferencing software free of charge. All you have to do is be on your device and logged on at the time of your appointment. Your interactions will be completely secure and confidential, as our teleconferencing software encrypts all forms of data, including video and audio.
How does online couples counseling work?
Each partner gets a secure video link before the session. You can log in from the same device or separately. As long as you’re both in North or South Carolina during the session, you’re good to go.
Who We Work With
What kinds of life transitions can therapy help with?
Our therapists support people through all kinds of changes: starting or finishing college, career transitions, moving, relationship changes, becoming a parent, health challenges, loss of a loved one, retirement, or any major shift that’s stirring up big feelings. If your life feels in flux, therapy can help.
Do you only see people with the issues you discuss on your website?
No. People come to therapy for a variety of reasons. Most of the time, it is never only one thing that needs to be addressed, as emotions and experiences are intertwined. For instance, if you feel anxious, there may be underlying depression as well. Feel free to reach out if you think Renewed Wellness Counseling might be a good fit!
Do you offer counseling for military, veterans, and first responders?
Yes. Many of our therapists specialize in supporting active-duty military members, veterans, first responders, and their families. We understand the unique stress, transitions, and trauma that come with service life. We provide online counseling throughout North and South Carolina, with in-person sessions available in New Bern, NC. Learn more about Military & Veteran Counseling
Do you provide counseling for chronic illness and invisible conditions?
Yes. We work with clients managing chronic illness, autoimmune conditions, and invisible health challenges such as Lyme disease, POTS, MS, and mold illness. Our therapists offer chronic illness counseling online in North and South Carolina, and in-person at our New Bern office. Learn more about Chronic Illness Counseling
Do you see college students and young adults?
Yes. We support college students and young adults adjusting to independence, academic stress, and the pressure to plan for the future. With online therapy, you can stay consistent whether you’re on campus or at home on break.
Do you provide postpartum and maternal mental health counseling?
Yes. Several of our therapists specialize in perinatal and postpartum mental health, including pregnancy support, postpartum depression, and the challenges of early motherhood. We provide maternal mental health counseling online in NC and SC, and in-person in New Bern, NC. Learn more about Maternal Mental Health Counseling
Insurance and Fees
Do you accept insurance?
Renewed Wellness Counseling is in-network with:
- Blue Cross Blue Shield
- Aetna (including the SHP)
- Optum/UnitedHealthcare
- Medcost
- Tricare (Authorized Non-Network Providers)
- Traditional Medicare
- VA Community Care
You can see the full list and further details on our Rates & Insurance page.
How does Tricare work with Renewed Wellness Counseling?
We are Authorized Non-Network Providers with Tricare. This means that Tricare considers an approved Provider, but not fully in network.
- For Tricare Prime, a referral from your Primary Care Manager (PCM) is required for services to be covered in full.
- Without a referral, sessions may fall under the Point of Service option, which includes a $300 deductible and cost-sharing of 50%.
- With Tricare Select, no referral is needed, and sessions are typically covered at 80% with you responsible for 20%, depending on your plan (Active vs Retiree).
We’re happy to walk you through this process so you know exactly what to expect.
Can I use an HSA or FSA card for therapy?
Yes. Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) allow you to use pre-tax dollars to pay for therapy. As long as your HSA or FSA is issued as a credit/debit card, we can process it through our secure Stripe payment system just like a regular card.
What if you’re not in-network with my insurance?
If we’re out of network, we’ll provide you with a Superbill to submit for possible reimbursement. In many cases, we can also submit out-of-network claims on your behalf to save you the extra step. Even if your plan doesn’t cover the full cost, many clients find partial reimbursement helpful.
Do you offer self-pay options?
Yes. Many clients prefer private pay. Current rates are listed on our Rates & Insurance page.
Therapy Approaches and Treatment
How soon can I start therapy after reaching out?
Most clients can schedule their first appointment within a few days to 2 weeks, depending on your availability and which therapist is the best fit for you.If your preferred therapist has a waitlist, we’ll add you and contact you when a spot opens.
Can therapy help with burnout, stress, and work-life balance?
Absolutely. Many of our clients seek therapy for burnout, workplace stress, or feeling overwhelmed by competing responsibilities. Counseling helps you manage stress, set healthy boundaries, and restore balance. We provide online stress management counseling in North and South Carolina, with in-person options in New Bern. Learn more about Anxiety & Stress Counseling.
What treatment modalities do you use?
At Renewed Wellness, we tailor therapy to your needs using a variety of evidence-based approaches. Here’s a quick overview of the most common modalities we use and how they may help:
Cognitive Behavioral Therapy (CBT)
CBT helps you understand how your thoughts, feelings, and behaviors are connected. It’s often used to manage anxiety, depression, and stress by teaching you how to shift unhelpful patterns.
Dialectical Behavior Therapy (DBT)
DBT provides skills for managing intense emotions, improving relationships, and staying grounded during distress. It’s especially helpful for mood regulation, trauma recovery, and communication challenges.
Somatic-Based and Mindfulness Practices
These approaches reconnect you with your body and nervous system. Through breathwork, body awareness, and mindful movement, somatic practices help regulate emotions and support trauma healing.
Eye Movement Desensitization and Reprocessing (EMDR)
EMDR uses bilateral stimulation (like eye movements or tapping) to help your brain reprocess distressing memories. It’s a powerful tool for reducing the emotional charge of past trauma.
Brainspotting
Brainspotting is a brain-body therapy that uses eye position and focused attention to access and release stored emotional pain. It’s helpful for trauma, chronic stress, anxiety, and performance blocks.
Motivational Interviewing (MI)
MI is a collaborative, goal-oriented approach that helps you explore ambivalence and build motivation for change. It’s often used with substance use, behavior shifts, or lifestyle goals.
Solution-Focused Therapy
This short-term approach emphasizes your strengths and what’s already working. Instead of focusing heavily on the past, it helps you take small, practical steps toward the change you want.
Couples and Relationship Counseling
We support couples in rebuilding trust, improving communication, and deepening emotional connection. Whether you’re navigating conflict or just feeling distant, therapy can help you feel more supported and understood.
You don’t need to know anything about these approaches to get started – your therapist will guide you every step of the way and help you find what works best for you.
What will I gain from therapy?
- Awareness and Insight
- Implementing Coping Skills
- Change of Self-Defeating Behaviors/Habits
- Strengthening Self-Esteem and Greater Self-Acceptance
- Guidance in Finding Purpose
- Unconditional Support
- Better Expression, Communication, and Management of Emotions
- Fostering Self-Exploration and Self-Discovery
- Building Mindfulness Skills
What is Brainspotting? Does it work via online therapy?
Brainspotting is a brain-based processing method that uses the body’s natural ability to heal itself from overwhelming, traumatic, or stressful experiences that generate symptoms like anxiety, depression, and over-reactivity. And, yes! We can definitely work with this technique in online therapy sessions.
Often, Brainspotting allows your body to process associated memories and feelings more deeply and rapidly than traditional talk therapy. Have you ever noticed where your eyes rest when you’re thinking about a sad, painful, or even joyful memory? Science shows that our experiences and memories are stored in corresponding eye positions. Your Brainspotting practitioner will use specialized techniques to find the specific eye positions to help relieve unprocessed stressful experiences stored in your brain.
What is EMDR therapy?
EMDR (Eye Movement Desensitization and Reprocessing) is a trauma-focused therapy that helps people process distressing experiences. It uses guided eye movements or tapping to reduce the intensity of painful memories. EMDR therapy is widely used for PTSD, anxiety, and trauma recovery, and can be done effectively online for clients in North and South Carolina.
What is CBT for Insomnia (CBT-I)?
CBT-I is a specialized form of Cognitive Behavioral Therapy that helps improve sleep by changing unhelpful thoughts and habits. It’s proven to treat chronic insomnia by addressing racing thoughts, nighttime anxiety, and poor sleep routines. We provide CBT-I through online therapy in North Carolina and South Carolina.
What is Cognitive Processing Therapy (CPT)?
CPT is an evidence-based therapy that helps people reframe unhelpful beliefs related to trauma. It’s one of the most effective treatments for PTSD and trauma-related struggles, helping clients feel less controlled by past experiences and more present in their daily life. Our therapists provide CPT online across NC and SC, and in-person in New Bern.
Therapists
What if I don’t feel like my therapist is the right fit?
That’s okay — the connection you have with your therapist is one of the most important parts of progress. If it doesn’t feel right, we’ll help you connect with another therapist on our team.
The connection you have with your therapist is the #1 indicator of progress, and something we take very seriously. That’s why we focus so much on fit, trust, and creating a space where you feel safe to be yourself.
We also hear from many people who’ve tried therapy before and felt it didn’t work. Sometimes it just wasn’t the right time or the right therapist. With the right fit, therapy can feel very different, and we’ll do everything we can to help you find that connection here.
How often will I meet with my therapist?
Most people meet weekly or every other week, but it depends on your needs and schedule. You and your therapist will decide together what feels right.
Begin therapy in North Carolina or South Carolina to start your journey toward hope and healing.
We hope these answers helped clarify what to expect and how we can support you. If you’re feeling ready to take the next step – or even just explore what care could look like – we’d be honored to walk with you.
Working with a therapist can be an essential piece of your wellness plan.
At Renewed Wellness Counseling, we offer both in-person sessions at our counseling practice located in New Bern, NC and online for anyone living in North Carolina or South Carolina.
Our Process
Get started by following the steps below.
STEP 1: Get Matched with a Therapist
Fill out a short form to help us learn more about you. We’ll match you with a compassionate therapist who fits your needs, preferences, and schedule.
STEP 2: Schedule a Free Consultation or Your First Appointment
Schedule a free 15-minute consultation with your therapist, or if you’re ready, go ahead and book your first full session.
STEP 3: Begin Therapy and Discover Renewed Wellness
Start meeting with your therapist and take meaningful steps toward healing, clarity, and a life that feels more aligned with who you are.
Want to feel more prepared before your first session?
Our New Client Guide walks you through what to expect – from scheduling to your first conversation – so you can feel confident and ready to begin.
Do you accept insurance?
Renewed Wellness Counseling is in-network with:
- Blue Cross Blue Shield
- Aetna (including the SHP)
- Optum/UnitedHealthcare
- Medcost
- Tricare (Authorized Non-Network Providers)
- Traditional Medicare
- VA Community Care
You can see the full list and further details on our Rates & Insurance page.
Yes! Many of our clients navigating major changes appreciate the flexibility and consistency of virtual sessions, especially if their transition involves moving or an unpredictable schedule. We offer online therapy throughout North Carolina and South Carolina, plus in-person sessions in New Bern, NC.
What is the first session like?
Your first session is more of a “getting to know you” conversation. Your therapist will ask about your background, current challenges, and goals. This will help them determine how they can best help. We focus on building comfort and trust from the very beginning.
Feel free to ask your counselor any questions about the therapy process!
Is online therapy as effective as in-person counseling?
Yes! Research shows online counseling is just as effective for things like anxiety, depression, trauma, and stress. Many clients in North and South Carolina even find it more helpful because it’s easier to attend consistently.
Sometimes in-person is more appropriate, and if that’s the case, we’ll let you know and guide you to the best option.
What is online therapy?
Online therapy is counseling by secure video. You can meet with your online therapist from home, work, or anywhere private as long as you’re in North or South Carolina at the time of your session.
This means that you will have the freedom to travel for work, or for fun, without disrupting your treatment or compromising your progress.
📖 Blog: Why Online Therapy is Changing the Mental Health Landscape in NC and SC
https://renewedwellnesscounseling.com/why-online-therapy-is-changing-the-mental-health-landscape-in-nc-and-sc/
What are the benefits of online therapy?
Accessibility
You don’t need to drive or take extra time off.
Flexible Scheduling
Fits into a busy schedule.
More Options
With online therapy, you have more choices of providers that meet your specific needs. No matter where you are in North Carolina or South Carolina, we can help find the best fit for you. That way, you can find someone who really “gets you.”
Unique Experience
This may sound crazy, but your online therapist learns a lot about you from your surroundings. Whether it be at work, in your car, or at your home. Your therapist may use some of these insights during the therapy process. Interruptions of pets, walking in nature…doing anything in real-time in your own space allows the therapist to see a glimpse inside your daily life.
Privacy
Online therapy is confidential and secure. Our video platform is encrypted and HIPAA compliant. With online therapy, there’s no need to worry about bumping into an old friend or colleague walking out of the office, or asking your boss for time off for an appointment. Online therapy can be as discrete as you’d like it to be.
Comforts
We work with a lot of people with chronic illnesses. As someone with chronic illness, you never know what you’ll feel like the next day or even later the same day. Online therapy allows you to attend appointments even if you aren’t feeling optimal. You can sit on the couch with a heating pad, slippers, and with your pet beside you. This is also true for busy professionals who just don’t have enough “me” time. We want therapy to be a comfortable and unintimidating experience!
What does online therapy require?
For your appointment, you’ll need a private place and a computer, tablet, or smartphone with a camera and high-speed internet. Your online therapist will provide you with access to secure video conferencing software free of charge. All you have to do is be on your device and logged on at the time of your appointment. Your interactions will be completely secure and confidential, as our teleconferencing software encrypts all forms of data, including video and audio.
What treatment modalities do you use?
At Renewed Wellness, we tailor therapy to your needs using a variety of evidence-based approaches. Here’s a quick overview of the most common modalities we use and how they may help:
Cognitive Behavioral Therapy (CBT)
CBT helps you understand how your thoughts, feelings, and behaviors are connected. It’s often used to manage anxiety, depression, and stress by teaching you how to shift unhelpful patterns.
Dialectical Behavior Therapy (DBT)
DBT provides skills for managing intense emotions, improving relationships, and staying grounded during distress. It’s especially helpful for mood regulation, trauma recovery, and communication challenges.
Somatic-Based and Mindfulness Practices
These approaches reconnect you with your body and nervous system. Through breathwork, body awareness, and mindful movement, somatic practices help regulate emotions and support trauma healing.
Eye Movement Desensitization and Reprocessing (EMDR)
EMDR uses bilateral stimulation (like eye movements or tapping) to help your brain reprocess distressing memories. It’s a powerful tool for reducing the emotional charge of past trauma.
Brainspotting
Brainspotting is a brain-body therapy that uses eye position and focused attention to access and release stored emotional pain. It’s helpful for trauma, chronic stress, anxiety, and performance blocks.
Motivational Interviewing (MI)
MI is a collaborative, goal-oriented approach that helps you explore ambivalence and build motivation for change. It’s often used with substance use, behavior shifts, or lifestyle goals.
Solution-Focused Therapy
This short-term approach emphasizes your strengths and what’s already working. Instead of focusing heavily on the past, it helps you take small, practical steps toward the change you want.
Couples and Relationship Counseling
We support couples in rebuilding trust, improving communication, and deepening emotional connection. Whether you’re navigating conflict or just feeling distant, therapy can help you feel more supported and understood.
You don’t need to know anything about these approaches to get started – your therapist will guide you every step of the way and help you find what works best for you.
What if I don’t feel like my therapist is the right fit?
That’s okay — the connection you have with your therapist is one of the most important parts of progress. If it doesn’t feel right, we’ll help you connect with another therapist on our team.
The connection you have with your therapist is the #1 indicator of progress, and something we take very seriously. That’s why we focus so much on fit, trust, and creating a space where you feel safe to be yourself.
We also hear from many people who’ve tried therapy before and felt it didn’t work. Sometimes it just wasn’t the right time or the right therapist. With the right fit, therapy can feel very different, and we’ll do everything we can to help you find that connection here.
How often will I meet with my therapist?
Most people meet weekly or every other week, but it depends on your needs and schedule. You and your therapist will decide together what feels right.
Do you prescribe medication via online therapy?
We are not medication prescribers. If you need medication, our counselors can help you find a physician, either your family practitioner or psychiatrist. Additionally, it is important that you continue to take your medication as prescribed throughout the course of therapy unless discontinued by your doctor.
What will I gain from therapy?
- Awareness and Insight
- Implementing Coping Skills
- Change of Self-Defeating Behaviors/Habits
- Strengthening Self-Esteem and Greater Self-Acceptance
- Guidance in Finding Purpose
- Unconditional Support
- Better Expression, Communication, and Management of Emotions
- Fostering Self-Exploration and Self-Discovery
- Building Mindfulness Skills
What is Brainspotting? Does it work via online therapy?
Brainspotting is a brain-based processing method that uses the body’s natural ability to heal itself from overwhelming, traumatic, or stressful experiences that generate symptoms like anxiety, depression, and over-reactivity. And, yes! We can definitely work with this technique in online therapy sessions.
Often, Brainspotting allows your body to process associated memories and feelings more deeply and rapidly than traditional talk therapy. Have you ever noticed where your eyes rest when you’re thinking about a sad, painful, or even joyful memory? Science shows that our experiences and memories are stored in corresponding eye positions. Your Brainspotting practitioner will use specialized techniques to find the specific eye positions to help relieve unprocessed stressful experiences stored in your brain.
Do you only see people with the issues you discuss on your website?
No. People come to therapy for a variety of reasons. Most of the time, it is never only one thing that needs to be addressed, as emotions and experiences are intertwined. For instance, if you feel anxious, there may be underlying depression as well. Feel free to reach out if you think Renewed Wellness Counseling might be a good fit!
FAQ's
Curious About Therapy?Here are Answers to Your Most Common Questions
Here are Answers to Your Most Common Questions
Whether you’re looking for online therapy in North Carolina or South Carolina, or in-person counseling in New Bern, NC, we want to make it easier to understand how therapy works and what to expect.
Begin therapy in North Carolina or South Carolina to start your journey toward hope and healing.
We hope these answers helped clarify what to expect and how we can support you. If you’re feeling ready to take the next step – or even just explore what care could look like – we’d be honored to walk with you.
Working with a therapist can be an essential piece of your wellness plan. At Renewed Wellness Counseling, we offer both in-person sessions at our counseling practice located in New Bern, NC and online for anyone living in North Carolina or South Carolina.
Get started by following the steps below.
STEP 1: Get Matched with a Therapist
Fill out a short form to help us learn more about you. We'll match you with a compassionate therapist who fits your needs, preferences, and schedule.
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STEP 2: Schedule a Free Consultation or Your First Appointment
Schedule a free 15-minute consultation - or if you're ready, go ahead and book your first full session.
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STEP 3: Begin Therapy and Discover Renewed Wellness
Start meeting with your therapist and take meaningful steps toward healing, clarity, and a life that feels more aligned with who you are.
Click the Icon above to learn about our therapists.
Want to feel more prepared before your first session? Our New Client Guide walks you through what to expect – from scheduling to your first conversation – so you can feel confident and ready to begin.